We now simplify how to add or change the phone number that is dialed when the alarm button is pressed and how to change the setting for the fall sensor. You can access this functionality at the user level, i.e. by selecting users in the department and making the setting per user and unit.

1. Enter the ward where the user is located and select the user. Click on the eye to the left of the user’s name to access the user’s settings page.
2. Press the Alarm Settings menu item at the top right and then the Other Functions option in the menu bar below.
3. Tap on the device name and then on the alarm button and fall sensor to open the setup menu.
4. Now check with the user that the selected device is turned on.

Continue to add or change phone number

1. Press the Add phone number button and fill in the desired phone number. Make sure it is the correct number including the emergency number.
2. Press the save icon directly to the right of the phone number.
3. To add more than one phone number, press add phone number again.
4. Once all the phone numbers are in place, press Save at the bottom right of the page.The phone numbers will then be transferred to the device and an information box will appear stating that it may take up to three minutes before it is registered on the device.
5. Wait for these minutes and then test on the device to make sure it is correct.

It is possible to decide within a department which alarm types should generate an alarm message, what priority they should have and whether they should be scheduled on active alarm receivers.
Go to the department view of the current department.
1. press Alarm settings on menu bar two.
2. press alarm types on menu bar three.
3. tap on mobile alarm types to open the alarm type list.
Here you have the possibility to define whether the alarm type should generate an alert, an alarm and whether the message should be sent to alarm recipients according to the schedule or not.
Alert – lower priority message, which does not require immediate action.
Alarm – high priority message to be addressed immediately.

Once you’ve made changes, don’t forget to save before leaving the page.

We now simplify how to add or change the phone number that is dialed when the alarm button is pressed and how to change the setting for the fall sensor. You can access this functionality at the user level, i.e. by selecting users in the department and making the setting per user and unit.

Proceed to activate and change sensitivity of fall sensor

1. Activate the fall sensor by changing the button to On. Deactivate by setting the same button to Off.
2. Test the function with the default setting 7.
3. If you want to change the sensitivity level, press the left or right arrow or grab the circle and move it between the numbers.
4. Set the sensitivity to the level you want
5. Press save at the bottom right. It will then take up to three minutes before the settings are in place on the device.
6. Test the function with the device after a few minutes.

Don’t forget to activate accident cases under mobile alarm types. You can find mobile alarm types under alarm settings.

Go to the department view for the current department.
1. Press add user in the column for users.
2. Fill in the basic data you consider necessary.
3. Press save.

To be able to save, the name and surname must be filled in with at least one character.

To change your password, you must be logged in via your browser. Change password on my personal account.
1. Click on your profile, top right corner.
2. Click on my profile in the list.
3. Select change password and then fill in the desired password. Forgotten password
There are three ways to reset a forgotten password. Go to www.posifoncare.se
For this approach to work, the user must have a valid e-mail address.
1. Click on forgotten password
2. Fill in the user account email address.
3. Follow the link in the email sent to you.
4.

Change password on other users’ account as Department Administrator.
1. Press user in menu row three.
2. Press the pen on the left side of the user you want to change the password for.
3. Press change password.
4. Copy the autogenerated password created.
5. Log in to the user account with the autogenerated password.
6. The user is now forced to create a new password to be able to continue on the page. Change the password on other users’ account as Customer Administrator.
1. Click on the customer name at the top of the organization tree.
2. Locate the user in the list of system users and press the pencil at the far right.
3.Press change password.
4. Copy the autogenerated password created.
5. Log in to the user account with the autogenerated password.
6. The user is now forced to create a new password to continue on the site.

Go to the department view for the current department where the user is created.
1. Press the eye to the left of the user’s name in the user column.
2. Press + link new unit to user under units on the right side.
3. Select the unit you want to link to the user in the drop-down list.
4. Press save

Only users with the Customer Administrator role can make this change. Log in as Customer Administrator and select the “Settings” tab. At the bottom of the page there is an On/Off button that describes whether listing questions are on or off. Change this to the desired mode and then click the “Save” button.

Each alarm receiver needs a user account to receive alarms in PosifonCare. Follow these steps to create an alarm receiver.
Go to the department view for the current department.
1. Click add user in the alarm receiver column.
2. Select the type of account you are creating, personal or impersonal.
3. Fill in the remaining information on the left side.
4. Select the alarm receiver role by pressing add role and then select the alarm receiver role in the drop-down list.
5. Check the box for the department for which the user account is to be an alarm receiver (It is possible to be an alarm receiver in more than one department). Then press save.
6. Select the home page, home department and language for the user account.
7. Press add user to create the account. Tip: Use an impersonal account if, for example, you intend to use an alarm phone that is carried by different people.

Go to the department view on the current department.
1. Press units in menu row 3.
2. In the unit list that appears, press the trash can next to the unit you want to delete.
The unit is now removed from the department and is now available for customer administrators to connect to another department.

If you want to move a user to another ward, go to the specific user profile at the ward level. To do this, click on the eye next to the user’s name. In the user profile, select “Move user to another department”. In the drop-down list that appears, select the user’s new department. In order to do this, you need to be the department administrator on both departments.

PosifonCare includes a reporting and logging tool, which provides access to detailed user logs and a number of reports designed to monitor the use of the services. You can access this through the Information Owner role. All customers have access to the user logs, in order to follow up how the services have been used, e.g. what individual users have done in PosifonCare during a specific period of time. Who has tried to log in etc. NOTE! this role gives access to all personal data registered on the customer in PosifonCare and cannot currently be limited per department. Remember to only give this role to users who are responsible for the management of personal data and the use of the services or have been authorized by them. The reporting tool provides enhanced possibilities to analyze and print statistics and personal data. Access to this is considered optional. Please contact Posifon if you wish to have access to it.

It is now possible to time-limit the authorization to use PosifonCare. The restriction is activated by selecting the date in the User valid from and User valid to fields in the user registration. This can be done both when registering a new user and by changing the settings of an existing system user. If you want to impose a time limit on an existing user, proceed as follows:

1. Go to the user view at customer or department level in the system.
2. Tap the edit icon of the user for whom you want to activate the feature.
3. In the right column there is a choice Enable time limit. Click on this and two
   date fields will appear, User valid from and User valid to.
4. Use the calendar function to the right of the input field to select the date.
5. Press the green Update User button to save the changes.

Previously registered users have unlimited access, unless you have actively requested otherwise, which means that the Roll valid from and Roll valid to fields are blank.

User valid from means that the user can only log in from the date set.
User valid to means that the user cannot log in after the date set.

The function is intended to be used for substitutes and during vacation periods, when regular staff is not on duty and substitutes or summer staff need access to PosifonCare.
When the authorization period has expired, the user can no longer log in and needs to contact the nearest administrator to get an extension of the authorization period.

Some devices have a restriction on the type of safe area supported.
Approved safe areas per device type are:
Keruve: Circle
Navy: Circle
Pico, Pico Pro, Nano and Nano 4G are supported by all types of safe areas.

For an alarm to be generated when you step outside a security area with your GPS alarm, a position must first be received inside the security area. If not, no alarm is generated.
Another factor may be that the GPS alarm has been outside the security area for too short a time and has not had time to take a new position outside the boundary. This way the area does not work as a fence. The default on most of our devices is to take a new position every three or five minutes.